IT Help Desk Technician

Receive and respond to Helpdesk requests clearly with a professional, pleasant
Update assigned tickets in the Helpdesk ticketing system
Provide end-user hardware and/or software support to retail locations and corporate offices both domestically and internationally
Maintain and troubleshoot network PC's, servers, printers, copiers, and other
hardware as well as LAN/WAN devices, including network switches and routers
Must have a familiarity with mobile devices, including iPhones/iPads
Prepare and configure computer equipment including installation of company software
and hardware
Receive, tag, and inventory all incoming and outgoing hardware and software
Prepare and distribute weekly Helpdesk ticketing reports
Be available after hours when scheduled on-call
Written Communications- ability to correspond and communicate effectively with users at all levels of the organization
Ability to provide excellent customer service
Proficiency in Microsoft Windows XP, Windows 7 and the Microsoft Office suite
Familiarity with Windows Server 2003, 2008, and SQL Server
Working knowledge of Office 365 Administration
Experience with Active Directory object management
Knowledge of computer hardware and software, including wireless networking
Experience with IBM i (AS400) Operations preferred
Experience with retail POS support
Industry certifications and experience in a technical call center are a plus
Must be able to lift up to 20 pounds

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